Gainsight Business Analyst
2 weeks ago
Job Summary:
Cypress HCM is seeking a highly skilled Gainsight Business Analyst to join our team. As a key member of our implementation team, you will be responsible for the configuration, modification, implementation, testing, and support of Gainsight.
Key Responsibilities:
- Collaborate with regional business process owners, Product Owner, and Engineering team to understand business needs and provide new capabilities and functionality.
- Work closely with business users to resolve system issues within agreed-to service level agreements (SLAs).
- Prepare and maintain documentation for configurations, customizations, and processes.
- Assist with major patch releases and code changes to the production environment, including regression and user acceptance testing.
- Implement and manage regional new features and enhancements by working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives.
Requirements:
- 5+ years of experience in GS implementation and providing support, with a strong understanding of configuring Gainsight based on business requirements.
- BA/BS degree and/or relevant certifications (e.g., Gainsight certified administrator).
- Experience supporting Global Sales and support teams, as well as gathering business requirements and leading unit testing.
- Solid understanding of technical aspects of Gainsight and excellent communication, teamwork, multitasking, problem-solving, and collaboration skills.
- Experience with SFDC and/or Dynamics CRMs and support business process experience.
Compensation:
- Up to $90.34/hr. (W2/Non-Exempt).
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