Gainsight Business Analyst

2 weeks ago


Mountain View, California, United States Cypress HCM Full time

Job Summary:

Cypress HCM is seeking a highly skilled Gainsight Business Analyst to join our team. As a key member of our implementation team, you will be responsible for the configuration, modification, implementation, testing, and support of Gainsight.

Key Responsibilities:

  • Collaborate with regional business process owners, Product Owner, and Engineering team to understand business needs and provide new capabilities and functionality.
  • Work closely with business users to resolve system issues within agreed-to service level agreements (SLAs).
  • Prepare and maintain documentation for configurations, customizations, and processes.
  • Assist with major patch releases and code changes to the production environment, including regression and user acceptance testing.
  • Implement and manage regional new features and enhancements by working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives.

Requirements:

  • 5+ years of experience in GS implementation and providing support, with a strong understanding of configuring Gainsight based on business requirements.
  • BA/BS degree and/or relevant certifications (e.g., Gainsight certified administrator).
  • Experience supporting Global Sales and support teams, as well as gathering business requirements and leading unit testing.
  • Solid understanding of technical aspects of Gainsight and excellent communication, teamwork, multitasking, problem-solving, and collaboration skills.
  • Experience with SFDC and/or Dynamics CRMs and support business process experience.

Compensation:

  • Up to $90.34/hr. (W2/Non-Exempt).


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