Senior Business Systems Analyst

2 days ago


Mountain View, California, United States eTeam Full time
Job Title:
Senior Business Systems Analyst

Job Summary:
We are seeking a highly skilled Senior Business Systems Analyst to join our eTeam team. As a key member of our team, you will be responsible for the configuration, modification, implementation, testing, and support of Gainsight.

You will work closely with the regional business process owners, Product Owner, and engineering team to understand the business needs to provide new capabilities and functionality, resolve issues, and ensure standards and procedures are followed and maintained.


Key Responsibilities:

  • Configure and modify Gainsight to meet business requirements.
  • Implement and test new features and enhancements.
  • Provide support and resolve system issues within agreed-to service level agreements (SLAs).
  • Prepare and maintain documentation for configurations, customizations, and processes.
  • Assist with major patch releases and code changes to the production environment.

Requirements:

  • 5+ years of experience in Gainsight implementation and support.
  • Strong understanding of business processes and technical aspects of Gainsight.
  • Excellent communication, teamwork, multitasking, problem-solving, and collaboration skills.
  • BA/BS degree and Gainsight certified administrator a plus.

Suggested Skills:

  • Configuration
  • Modification
  • Implementation, testing and support


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