Gainsight Business Analyst Position

4 weeks ago


Mountain View, California, United States Avispa Technology Full time

Job Title: Gainsight Business Analyst Position

Job Summary: Avispa Technology is seeking a highly skilled Gainsight Business Analyst to join our team. The ideal candidate will have experience in configuring and implementing Gainsight, as well as providing support to business users.

Key Responsibilities:

  • Configure and implement Gainsight to meet business requirements
  • Provide support to business users, resolving system issues within agreed-to service level agreements (SLAs)
  • Prepare and maintain documentation for configurations, customizations, and processes
  • Assist with major patch releases and code changes to the production environment, including regression and user acceptance testing
  • Implement and manage regional new features and enhancements, working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives

Requirements:

  • 5+ years of experience in Gainsight implementation and providing support
  • BA/BS degree
  • Gainsight certified administrator
  • Experience supporting Global Sales and support teams
  • Support business process experience
  • Experience in gathering business requirements and leading unit testing
  • SFDC and/or Dynamics CRMs experience
  • Solid understanding of technical aspects of Gainsight
  • Excellent communication, teamwork, multitasking, problem solving, and collaboration skills


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