Gainsight Business Analyst Position
4 weeks ago
Job Title: Gainsight Business Analyst Position
Job Summary: Avispa Technology is seeking a highly skilled Gainsight Business Analyst to join our team. The ideal candidate will have experience in configuring and implementing Gainsight, as well as providing support to business users.
Key Responsibilities:
- Configure and implement Gainsight to meet business requirements
- Provide support to business users, resolving system issues within agreed-to service level agreements (SLAs)
- Prepare and maintain documentation for configurations, customizations, and processes
- Assist with major patch releases and code changes to the production environment, including regression and user acceptance testing
- Implement and manage regional new features and enhancements, working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives
Requirements:
- 5+ years of experience in Gainsight implementation and providing support
- BA/BS degree
- Gainsight certified administrator
- Experience supporting Global Sales and support teams
- Support business process experience
- Experience in gathering business requirements and leading unit testing
- SFDC and/or Dynamics CRMs experience
- Solid understanding of technical aspects of Gainsight
- Excellent communication, teamwork, multitasking, problem solving, and collaboration skills
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