Technical Solutions Expert

3 days ago


Austin, Texas, United States Murtech Full time

Murtech is seeking a highly skilled Technical Solutions Expert to join our team in Austin, TX. This role requires a strong technical background in server products and excellent interpersonal skills to provide exceptional customer support.

Job Overview

This is a field-based position that involves on-site and remote troubleshooting of complex technical issues on Supermicro equipment in an enterprise environment. The successful candidate will have a high level of enterprise solution product knowledge and be able to work under the direction of a Technical Account Manager.

Key Responsibilities
  • On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment
  • Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Provide 2nd line support to resellers/distributors in all aspects of customer support
  • Have a very high level of enterprise solution product knowledge
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience
  • Minimum of 3 years' experience in field support servicing complex X86 systems and parts
  • Work experience in large enterprises or certification in Windows and Linux environments is a plus

The estimated salary for this position is $25.00 per hour, based on industry standards and location. If you are a motivated individual with a passion for delivering exceptional customer support, we encourage you to apply.



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