Senior Accountant
3 weeks ago
We are seeking an experienced inside salesperson to manage our existing carrier accounts. The ideal candidate will be responsible for ensuring continued customer satisfaction by providing a single point-of-contact for all communications and by diligently tracking customer requests.
Key Responsibilities
- Preparing quotes in response to RFQs.
- Coordinating an internal response to RFIs or RFPs.
- Attending all periodic customer issues calls to ensure that all action items are being serviced in a timely manner.
- Being the internal advocate for the customer, acting as the voice of the customer during internal meetings.
- Taking ownership of all action items for each of the customer accounts; ultimately being responsible for the customer's satisfaction with us.
- Making sure all pricing and part number information is updated and correct.
- Preparing Statements of Work (SOW) and coordinating internally with stakeholders in various departments.
- Ensuring that all contracts and agreements are reviewed and approved by the legal department in a timely manner.
- Ensuring that resellers have all the materials that they need to be successful with their carrier accounts.
Requirements
- A minimum of 5 years' experience in B2B Sales, Sales Operations, or related function.
- Task-oriented, methodical, and diligent in tracking action items.
- Taking ownership of work and becoming a customer advocate.
- Pleasant and having a calm temperament, even under pressure.
- Being a relationship builder and forming strong bonds with customers based on a foundation of trust.
- Good knowledge and experience with Microsoft Office tools.
Preferred Qualifications
- Experience in or knowledge of Telecommunications or computer networking.
- Carrier Sales.
- Contract Negotiation.
What We Offer
- Competitive salary.
- Paid Time off.
- Medical, Dental and Vision Insurance.
- Remote or Hybrid schedule for local candidates.
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