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Luxury Hospitality Bellperson

2 months ago

Atlanta, Georgia, United States FORTH Atlanta Full time
Job Overview

FORTH Atlanta is seeking a dedicated Bellperson to enhance our guests' experiences through exceptional service. As a key member of our hospitality team, you will play a vital role in creating a welcoming atmosphere that reflects our commitment to luxury and innovation.

Key Responsibilities:
  • Warm Welcome: Greet each guest with a genuine smile and escort them to their accommodations, ensuring a personalized arrival experience.
  • Professional Demeanor: Maintain a courteous and graceful attitude, embodying the highest standards of hospitality at all times.
  • Impeccable Appearance: Adhere to the dress code, showcasing elegance and sophistication in your personal grooming.
  • Team Collaboration: Foster effective communication and teamwork with colleagues across departments to ensure seamless operations.
  • Guest Interaction: Handle all guest interactions with professionalism, addressing special requests and resolving any issues promptly.
  • Service Excellence: Open doors for guests and assist them as needed, ensuring a high level of service throughout their stay.
  • Room Orientation: Provide guests with a thorough orientation of their rooms, demonstrating attentiveness and anticipatory service.
  • Luggage Management: Manage guest luggage with care, ensuring accurate tagging and timely delivery to rooms.
  • Lobby Maintenance: Uphold the front office and lobby's pristine appearance, creating a welcoming environment for all guests.
  • Relocation Coordination: Assist with guest relocations as necessary, ensuring a smooth transition and continued satisfaction.
  • Additional Duties: Perform various tasks as assigned, including handling dry cleaning and responding to special requests efficiently.
  • Safety Procedures: Demonstrate knowledge of fire and safety protocols, providing assistance during emergencies.
  • Policy Adherence: Participate in departmental meetings and comply with all operational standards and safety guidelines.
Qualifications:
  • Experience in a similar guest service role, preferably within a luxury hotel environment.
  • Strong communication skills in English, both verbal and written.
  • Proficiency in Microsoft Office and hotel management systems.
  • Exceptional organizational skills and attention to detail.
  • Able to manage a high volume of guest interactions with efficiency.
  • Capable of working effectively under pressure as part of a team.
Working Environment:
  • Ability to stand and walk for extended periods, performing physical tasks as required.
  • Must be able to lift and carry objects weighing at least 50 pounds.
  • Work environment may involve navigating various areas of the property quickly.

FORTH Atlanta is an equal opportunity employer, committed to fostering an inclusive workplace free from discrimination. We value diversity and encourage qualified individuals to apply.