Executive Assistant General Manager

2 months ago

Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time
Job Summary:

We are seeking an experienced and dynamic Assistant General Manager to join our leadership team at Blue Sky Hospitality Solutions. The Assistant General Manager will work closely with the General Manager to oversee all aspects of hotel operations, ensuring the highest standards of service, guest satisfaction, and profitability.

Key Responsibilities:
  • Strategic Planning: Assist the General Manager in developing and implementing strategic plans to achieve hotel objectives and revenue goals.
  • Operational Excellence: Collaborate with department heads to optimize operational efficiency and guest satisfaction across all areas, including front office, housekeeping, food and beverage, sales, and maintenance.
  • Guest Service: Lead by example in providing exceptional guest service and resolving guest issues promptly and effectively.
  • Team Development: Assist in recruiting, training, and developing a talented team of hospitality professionals, fostering a positive work environment and culture of continuous improvement.
  • Financial Management: Oversee financial performance, including budgeting, forecasting, and cost control measures to maximize profitability while maintaining quality standards.
  • Compliance: Ensure compliance with Marriott brand standards, company policies, and local regulations to uphold the hotel's reputation and integrity.
  • Community Relations: Foster positive relationships with guests, associates, vendors, and local community stakeholders to enhance the hotel's reputation and drive business growth.
  • Leadership: Act as the General Manager's representative in their absence, making decisions and resolving issues as needed to uphold operational excellence.
Qualifications:
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Experience: Minimum of 5 years of progressive experience in hotel management, with at least 3 years with the Marriott brand.
  • Leadership Skills: Proven track record of driving guest satisfaction, revenue growth, and operational excellence in a luxury hotel environment.
  • Communication Skills: Strong leadership skills with the ability to inspire and motivate a diverse team to achieve common goals.
  • Problem-Solving Skills: Excellent communication, interpersonal, and problem-solving skills, with a customer-centric approach to service delivery.
  • Financial Knowledge: Solid understanding of hotel financials, revenue management principles, and industry trends.
  • Technical Skills: Proficiency in hotel management systems, Microsoft Office Suite, Opera, PMS and other relevant software applications.
  • Flexibility: Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as business needs require.

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