Client Service Specialist

2 weeks ago

Swansea, Massachusetts, United States FirstBank Full time
Position Overview
This role, known as the Financial Services Representative, encompasses various titles such as Teller, Client Service Specialist, and Member Services Associate.

At FirstBank, we recognize your expertise as a "specialist" in delivering exceptional client service. You will serve as the primary point of contact for our clients, specializing in the financial products and services that cater to their immediate and long-term needs.

Key Responsibilities
- Uphold our Bank's culture by welcoming clients with a friendly and professional demeanor, striving to greet them by name whenever possible.
- Foster ongoing relationships with clients by efficiently processing transactions, including deposits, withdrawals, payments, and check cashing, with accuracy and courtesy.
- Promote the use of alternative banking solutions by effectively communicating the benefits of services such as Online Banking, Online Bill Pay, ATM/ITM networks, Debit Cards, and the Client Contact Center.
- Safeguard the interests of both the Bank and our clients by adhering to all security, regulatory, and audit protocols, including daily balancing of teller drawers and vaults as necessary.
- Maintain proper dual control and appropriate holds, ensuring accurate daily cash drawer balancing and promptly reporting discrepancies to management.
- Enhance personal development by actively pursuing knowledge of all Bank products through training sessions, branch meetings, and corporate communications.
- Contribute to the Bank's success by identifying sales opportunities and directing clients to the appropriate departments, working towards branch and individual sales goals.
- Drive profitability and client satisfaction by understanding client needs and encouraging them to consider additional Bank products that may benefit them.Qualifications
- High School Diploma or Equivalent
- A minimum of 12 months of client service experience is preferred
- Previous cash-handling experience is required
- Banking experience is strongly preferred
- NLMS registration is preferred
- Strong customer service skills, including effective written and verbal communication
- Proficiency in using a PC and alpha/numeric keyboard
- Flexibility in work schedule, including potential Saturday shifts
- U.S. Military Veterans are encouraged to apply
About FirstBank
Become part of a growing organization that is genuinely dedicated to its employees and clients. As a member of FirstBank, you are part of one of the largest independent banks in the United States.

We take pride in our century-long growth and success and are excited about our promising future.

Diversity Commitment
At FirstBank, our greatest strength lies in the diversity of our workforce.

Our mission is to leverage the diverse backgrounds of our associates and foster personal and professional growth across all areas of the organization. We actively seek to employ individuals from various backgrounds and skill sets.

Equal Opportunity Employer
FirstBank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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