Current jobs related to Customer Service Specialist - Swansea, Massachusetts - Baycoast Bank
-
Customer Service Representative
2 weeks ago
Swansea, Massachusetts, United States Cardi's Furniture & Mattresses Full timeJob DescriptionAt Cardi's Furniture & Mattresses, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key Responsibilities:Manage and...
-
Customer Service Supervisor
2 weeks ago
Swansea, Massachusetts, United States Baycoast Bank Full timeJob SummaryBaycoast Bank is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, supervising teller staff, and ensuring the smooth operation of our branch.Key Responsibilities:Provide exceptional customer service to our...
-
Customer Service Representative
3 weeks ago
Swansea, Massachusetts, United States Target Full timeBe a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a vital role in creating a welcoming and inclusive shopping experience for our guests.Your Key Responsibilities:Create a warm and inviting atmosphere for...
-
Practice Specialist
3 weeks ago
Swansea, Massachusetts, United States Southcoast Health System Full timePractice SpecialistSouthcoast Health System is seeking a skilled Practice Specialist to join our team. As a key member of our ambulatory practice, you will be responsible for overseeing daily operations, managing appointments, and providing exceptional customer service.Responsibilities:Manage daily operations of the ambulatory practice, including appointment...
-
Furniture Repair Specialist
2 weeks ago
Swansea, Massachusetts, United States Cardis Furniture & Mattresses Full timeJob Summary:As a Furniture Repair Specialist at Cardis Furniture & Mattresses, you will be responsible for evaluating and repairing home furnishings in accordance with company quality standards. This role requires a high level of attention to detail and the ability to work independently with minimal supervision. Key Responsibilities: Evaluate and repair home...
-
Veterinary Medicine Specialist
2 weeks ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timePosition at Bay State Veterinary Emergency and Specialty ServicesBay State Veterinary Emergency and Specialty Services (BSVESS) is seeking a Veterinary Internist to join our dynamic team. We're excited about the expansion of our services and team, and we invite you to be a part of it.At BSVESS, we're not just expanding our team; we're elevating our services....
-
Nurse Specialist
2 weeks ago
Swansea, Massachusetts, United States Sevita Full timeJob Summary:We are seeking a skilled Nurse Specialist to join our team at Sevita. As a Nurse Specialist, you will be responsible for providing high-quality nursing services to individuals with intellectual and developmental disabilities. Your expertise will be invaluable in ensuring the health and well-being of our clients.Key Responsibilities:Conduct...
-
Veterinary Emergency Specialist
3 weeks ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timeJoin Our Team at Bay State Veterinary Emergency and Specialty ServicesWe are seeking an experienced Emergency Veterinarian to join our dynamic team at Bay State Veterinary Emergency and Specialty Services. As a key member of our team, you will be responsible for providing exceptional patient care and collaborating with our team of specialists and ER doctors...
-
Veterinary Medicine Specialist
7 days ago
Swansea, Massachusetts, United States Pieper Veterinary Full timeJob Title: Veterinary Medicine SpecialistJob Summary: We are seeking a skilled Veterinary Medicine Specialist to join our team at Pieper Veterinary. As a Veterinary Medicine Specialist, you will be responsible for providing high-quality patient care and working closely with our veterinarians to ensure the best possible outcomes.Responsibilities:Provide...
-
Veterinary Emergency Specialist
4 weeks ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timeBay State Veterinary Emergency and Specialty ServicesWe are seeking an experienced Emergency Veterinarian to join our dynamic team at Bay State Veterinary Emergency and Specialty Services. As a leading provider of emergency and specialty care, we offer a unique opportunity for a dedicated and passionate veterinarian to contribute to our hospital's growth and...
-
Senior Paralegal Specialist
2 weeks ago
Swansea, Massachusetts, United States Enterprise Bank and Trust Full timeJob Title:Senior Paralegal SpecialistJob Description:SummaryThe Senior Paralegal Specialist will support the in-house legal department with legal process, case management, attorney fee tracking, legal research, and other assignments as needed, under the supervision of the Senior Paralegal and internal legal counsel.Essential Duties and...
-
Veterinary Emergency Specialist
2 weeks ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timeEmergency Veterinarian Opportunity at Bay State Veterinary Emergency and Specialty ServicesBay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an experienced Emergency Veterinarian to join our dynamic team in Swansea, MA. As a partner hospital with Ocean State Veterinary Specialists, we offer a unique opportunity to work alongside a...
-
Service Attendant
4 weeks ago
Swansea, Massachusetts, United States Bristol Toyota Full timeJob SummaryBristol Toyota is seeking a highly motivated and detail-oriented individual to fill the role of Service Valet. As a Service Valet, you will be responsible for providing exceptional customer service and support in our dealership in Swansea, Massachusetts.Key ResponsibilitiesGreet and welcome customers upon their arrival, ensuring a positive first...
-
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timeAt Bay State Veterinary Emergency and Specialty Services, we're seeking a dedicated Veterinary Internist to collaborate with our dynamic team of specialists and ER doctors. Our hospital is expanding its services, and we're excited to welcome a passionate professional who shares our commitment to exceptional veterinary care.As a Veterinary Internist at our...
-
Veterinary Emergency Specialist
2 weeks ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timePosition OverviewBay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an experienced Emergency Veterinarian to join our well-established and dynamic team. As a key member of our emergency hospital, you will be responsible for providing exceptional patient care, collaborating with our team of specialists, and contributing to the growth...
-
Veterinary Internist
2 weeks ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timeInternal Medicine Veterinarian OpportunityWe are seeking a skilled Veterinary Internist to join our dynamic team at Bay State Veterinary Emergency and Specialty Services. As a Veterinary Internist, you will play a crucial role in providing exceptional care to our patients and contributing to the growth and development of our hospital.Key...
-
Respiratory Therapist
4 weeks ago
Swansea, Massachusetts, United States AdaptHealth LLC Full timeJob SummaryWe are seeking a highly skilled Respiratory Therapist to join our team at AdaptHealth LLC. As a Respiratory Therapist - Ventilation Specialist, you will provide exceptional patient care to Vent patients, ensuring optimal outcomes and delivering high-quality respiratory services.Key ResponsibilitiesProvide respiratory care to Vent patients,...
-
Ambulatory Practice Coordinator
2 weeks ago
Swansea, Massachusetts, United States Southcoast Health System Full timePractice Specialist OpportunitySouthcoast Health is seeking a talented Practice Specialist to join our team. As a Practice Specialist, you will be responsible for overseeing the daily operations of our ambulatory practice, including appointment scheduling, registration, referral management, and staff assignments.Key Responsibilities:Manage multiple...
-
Swansea, Massachusetts, United States AdaptHealth LLC Full timeJob Title: Respiratory Therapist Ventilation SpecialistAbout the RoleAdaptHealth LLC is seeking a skilled Respiratory Therapist Ventilation Specialist to join our team. As a key member of our team, you will be responsible for providing respiratory care to patients in need of ventilation support.Key ResponsibilitiesProvide respiratory care to patients in need...
-
Veterinary Medicine Specialist
1 week ago
Swansea, Massachusetts, United States Bay State Veterinary Emergency and Specialty Services Full timeAbout the RoleBay State Veterinary Emergency and Specialty Services is seeking a highly skilled Veterinary Internist to join our dynamic team. As a Veterinary Internist, you will play a crucial role in providing exceptional care to our patients and contributing to the growth and development of our hospital.Key ResponsibilitiesProvide expert medical care to...
Customer Service Specialist
2 months ago
Position Title: Customer Service Specialist I and II
Reports To: Customer Service Manager
Level: 103
POSITION SUMMARY:
The primary role of BayCoast Bank's Customer Service Specialist is to deliver exceptional service and solutions to clients through various communication channels including phone, email, and other electronic means. This position involves responding to incoming inquiries from existing clients and potential customers regarding product information and assistance with their accounts. A comprehensive understanding of BayCoast Bank's offerings is essential to ensure accurate and thorough information is provided to clients.
KEY RESPONSIBILITIES:
Client Engagement and Service
- Acts as the initial point of contact for clients reaching out via phone or electronic platforms.
- Embodies the Bank's values with a welcoming and supportive attitude in every interaction.
- Engages effectively with client inquiries in a professional and timely manner, adhering to established problem resolution protocols.
- Processes a variety of client transactions with precision.
- Utilizes strong communication and problem-solving skills to address client concerns.
- Follows the Bank's customer-centric service standards.
- Identifies opportunities to refer clients to additional services offered by the Bank.
- Documents client interactions using Salesforce to enhance service delivery.
- Maintains knowledge of the features and benefits of BayCoast Bank's products.
- Assesses client needs through consultative dialogue to provide tailored solutions.
- Participates actively in training sessions and promotional initiatives.
Operational Duties
- Verifies caller identity to safeguard personal and financial information.
- Ensures accuracy and efficiency in processing client transactions.
- Demonstrates proficiency in retail, loan, and deposit operations.
- Meets productivity targets while adhering to the Bank's customer service model.
- Prepares and manages documentation accurately.
- Responds promptly to internal queries.
- Addresses client inquiries related to various banking services.
- Exhibits sound judgment in managing service charge reviews.
- Handles debit card issues and assists with related processes.
- Maintains high standards of confidentiality and security in client transactions.
- Facilitates changes to client information as needed.
- Troubleshoots online banking and payment access issues.
- Introduces clients to the Bank's digital platforms and services.
- Conducts research for complex inquiries requiring detailed responses.
- Adheres to Bank policies and compliance regulations.
- Completes required training and participates in ongoing education.
- Performs additional duties as assigned.
The Customer Service Specialist is committed to achieving and surpassing service and solution objectives set by BayCoast Bank, which include:
- Quality of client interactions.
- Achievement of service goals.
- Productivity metrics such as call volume and duration.
- Effective use of client time during interactions.
QUALIFICATIONS:
High School Diploma (or equivalent), 1-2 years of relevant experience in banking, strong interpersonal and communication skills, ability to manage confidential information, and proficiency in Spanish is a plus.
WORK ENVIRONMENT:
This role operates in a standard office setting and requires frequent use of a computer, telephone, and headset. The position involves extended periods of sitting and managing a high volume of calls. The Customer Service Specialist may be required to work flexible hours, including evenings and weekends, and may work remotely as needed based on business requirements.
