Front Desk Agent

1 week ago


Auburndale, Florida, United States Pyramid Global Hospitality Full time
About Us

Pyramid Global Hospitality is a leading hospitality company that operates a portfolio of award-winning, premium-brand hotels in vibrant cities. We're committed to delivering exceptional guest experiences and fostering a supportive work environment that encourages growth and development.

What You'll Do:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-ins, check-outs, and room assignments.
  • Process payments, handle cash transactions, and maintain accurate records.
  • Collaborate with housekeeping and maintenance teams to ensure smooth hotel operations.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Promote teamwork and contribute to a positive, safe work environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and dynamic team environment.
  • Ongoing training and development programs.
Qualifications:
  • A friendly and professional demeanor with excellent communication skills.
  • Strong organizational skills and attention to detail.
  • A passion for customer service with a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Previous experience in hospitality or customer service is a plus but not required.


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