Customer Service Representative II
4 weeks ago
The Customer Service Representative II role at Disa Global Solutions is a key position that involves handling client inquiries, ensuring efficient service delivery, and contributing to team efforts to enhance customer satisfaction.
Key Responsibilities- Handle incoming client inquiries via phone, email, and chat, providing accurate and timely information and resolution.
- Update and maintain client and collection site information in the company database to ensure accuracy.
- Ensure all interactions and transactions comply with industry regulations and company policies.
- Identify and resolve client and collection site issues, escalating them to the relevant departments when necessary.
- Assist in training new Customer Service Representatives and provide ongoing mentorship.
- Perform regular quality checks to ensure that all services are executed according to established procedures and compliance guidelines.
- Prepare and generate reports as needed for internal departments and external clients.
- Work closely with cross-departmental teams to enhance the customer experience.
- Participate in special projects or initiatives as assigned by management, which could include process improvements or new service offerings.
- High school diploma or equivalent.
- Minimum of 2-3 years in a customer service role, preferably in a regulated industry such as healthcare, finance, or government.
- Exceptional verbal and written communication skills in English.
- Proficiency in CRM software and Microsoft Office (Word, Excel, PowerPoint). Typing minimum 45 WPM.
- Familiarity with relevant industry compliance standards and regulations is a plus.
Disa Global Solutions offers competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
We are an equal opportunity employer and welcome applications from diverse candidates. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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