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Senior Voice Recording Trade Floor Manager

1 month ago

New York, New York, United States HSBC Full time

We're committed to creating a better world for our customers, people, investors, communities, and the planet. As our Voice Recording Trade Floor Lead, you'll play a key role in achieving this goal.

The objective of this role is to manage all media capture, including recording of dealerboards, call center, telephony, mobile, and Zoom communications. You'll ensure that all voice recording systems comply with HSBC's internal standards and external regulatory obligations.

As our Voice Recording Trade Floor Lead, you'll:

  • Prevent recurring issues and rapidly resolve root causes
  • Manage vendors and contracts effectively
  • Provide cost-effective Trade Floor services
  • Respond to Compliance, Legal, Surveillance, and Business requests professionally
  • Manage IT service owner requirements, including change management, infrastructure management, software management, and IT governance
  • Support business-as-usual and project teams for all Trade Floor Voice technologies, including weekend support
  • Ensure adherence to FIM Policy and Secondary Standards

HSBC offers a range of competitive and flexible benefits to support your health, finances, and lifestyle. We're looking for someone with hands-on experience in setting up and managing Voice Recording Trade Floor environments, including BT Open Trade platform, Speakerbus, and Verint. You'll also need strong stakeholder management and communication skills, as well as the ability to build long-term relationships with vendors, customers, and colleagues.

We're an inclusive and diverse workplace, and we're committed to creating a better world for everyone. If you're passionate about sustainability and climate change, you'll fit right in. We offer a competitive pay and benefits package, as well as opportunities for professional development and growth.

We're an equal opportunities employer and welcome applications from all qualified candidates. We're committed to creating a workplace that's free from discrimination and harassment, and where everyone feels valued and respected.