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Field Operations Leader

2 months ago


Little Rock, Arkansas, United States Renewal by Andersen - The Birner Group Full time
Job Overview

Are you a skilled leader with a dedication to operational excellence and team development? Renewal by Andersen - The Birner Group is in search of a Field Operations Manager to enhance our operational capabilities. With a legacy of over 120 years in the window and door sector, we proudly stand as the largest replacement window provider in the United States, catering to numerous markets across the nation.

As a Field Operations Manager, you will be integral in ensuring the seamless execution of our operations. Your role will focus on maintaining a minimum Net Promoter Score (NPS) of 85% by consistently monitoring, training, and advocating for Medalia Scores among all members of the Operations Team.

Key Responsibilities:

  • Oversee the A/R collection process alongside the Internal Operations Manager.
  • Facilitate staffing requests and conduct preliminary interviews for all Field Operations roles.
  • Engage directly with homeowners to address installation and service-related issues.
  • Manage escalated customer concerns and assist in the training of new installation and service personnel.
  • Maintain and revise Monthly Budget and Installer Bonus Reports.
  • Collaborate with Sales and Finance Admin to resolve HIT List challenges and work closely with the VP of Internal Operations on relevant cases.
  • Guide installation teams on technical skills and customer service excellence.
  • Review labor costs, custom trim projects, and any breakdowns that exceed budget expectations.
  • Authorize all vehicle maintenance and repairs, manage Samsara, and oversee security measures.

At Renewal by Andersen, we uphold values of accountability, collaboration, excellence, integrity, and trust. We provide a comprehensive benefits package, which includes medical, dental, vision, and life insurance, contributions to Health Savings Accounts, a 401K plan with annual bonuses, paid holidays, PTO, and exclusive product pricing for employees.

Our culture promotes work-life balance and supports professional development. If you are a results-oriented Field Operations Manager with a commitment to excellence and a passion for team leadership, we encourage you to consider this opportunity.