Shift Leader

4 weeks ago


North Little Rock, Arkansas, United States Panera Brands Full time
Job Summary:

The Shift Leader is a key member of our store team, responsible for leading and directing the overall operations of the store in partnership with the General Manager or Assistant General Manager. This role requires a strong focus on team engagement, guest satisfaction, and making fun happen.

Key Responsibilities:

* Demonstrates mastery of Team Member responsibilities with ease, enthusiasm, and excellence
* Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
* Thinks strategically about maximizing product sales and waste management
* Demonstrates total store vision to take ownership of the look and feel of the store
* Knowledgeable about the deployment for the day, and the roles and responsibilities associated
* Consistently leverages effective communication on the floor during the shift
* Sees the needs of the team and guest and addresses situations before they become problematic
* Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
* Takes ownership not only for the current shift, but also the shift that follows
* Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
* Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role

Requirements:

* At least 1 year of leadership, restaurant, retail, or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
* Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends
* Must be at least 18 years of age

Physical Requirements:

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Equal Opportunity Employer:

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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