Northeast Operations Coordinator

2 weeks ago


New York, New York, United States Capital One Services, LLC Full time

Location: Northeast Region

Position: Operations Coordinator - On-Site

Company Overview:

Capital One Services, LLC is a leading financial institution recognized for its analytical prowess and comprehensive suite of financial products and services. We pride ourselves on fostering a diverse and inclusive workplace where innovative ideas and varied perspectives contribute to our success.

Role Overview:

As an Operations Coordinator, you will leverage your operational expertise and interpersonal skills to enhance branch efficiency and deliver outstanding service to our customers. You will collaborate closely with the Management Team to promote operational excellence across multiple branches within your assigned area.

Key Responsibilities:

  • Drive continuous improvement initiatives focused on customer satisfaction.
  • Act as a Subject Matter Expert (SME) and primary communication liaison for branches regarding operational effectiveness, compliance, and customer experience.
  • Set and achieve performance objectives while demonstrating key operational behaviors.
  • Conduct evaluations of assigned branches to ensure compliance with regulatory and operational standards.
  • Provide mentorship and training to branch associates, enhancing their operational capabilities.
  • Deliver clear and concise communication to management regarding operational insights and performance metrics.
  • Utilize data analytics to identify operational weaknesses and develop corrective action plans.
  • Regularly visit branches to address operational concerns and conduct necessary reviews.
  • Build and maintain relationships with key business partners to enhance operational processes.
  • Participate in initiatives aimed at improving overall efficiency and customer experience.

Qualifications:

Basic:

  • High School Diploma, GED, or equivalent certification.
  • A minimum of 2 years of experience in retail operations.

Preferred:

  • Bachelor's degree or military experience.
  • At least 3 years of experience in banking operations.
  • Supervisory experience of at least 1 year.
  • Experience in report creation and data analysis.
  • Experience in developing operational control processes.

Capital One Services, LLC is committed to diversity and inclusion in the workplace. We encourage all qualified applicants to apply, regardless of their background.



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