Front Desk Associate

1 day ago


Springfield, Illinois, United States Planet Fitness - Easy Mile Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a welcoming and judgement-free environment.

Key Responsibilities
  • Provide outstanding customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Manage membership-related functions, including sign-ups, updates, cancellations, and collections.
  • Assist with retail transactions, promoting sales and driving revenue growth.
  • Perform daily cleaning and sanitizing of exercise equipment and communal spaces, ensuring a clean and safe environment for members.
  • Address maintenance and facility concerns, reporting issues to management as needed.
Requirements
  • 6-12 months of experience in a customer service environment, preferably in a fitness or retail setting.
  • Basic computer proficiency and ability to learn new systems.
  • Willingness to become CPR/AED certified (training provided by Planet Fitness).
What We Offer
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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