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Network Operations Center Specialist

2 months ago

Kansas City, Missouri, United States Createch - Creative + Tech Staffing Full time
Job Summary

Createch - Creative + Tech Staffing is seeking a highly skilled Network Operations Center Technician to join our team. As a key member of our NOC team, you will be responsible for monitoring and managing our network services, providing timely and relevant updates to our customers, and performing basic system administration tasks.

Key Responsibilities
  • Network Surveillance and Management: Monitor and manage all edge network devices, performance, and quality across the Segra network, including telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms.
  • Event and Incident Management: Perform event management and incident management in accordance with established process and procedural guidelines.
  • Troubleshooting and Repair: Troubleshoot and repair Segra provided services, including Voice (TDM, VOIP, and SIP) and Data (DIA, MPLS, and VPRN).
  • Communication and Collaboration: Communicate daily with various departments within our company, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
  • Documentation and Reporting: Update assigned tickets, escalating to various carriers and personnel as required, and maintain accurate records of incidents and resolutions.
Requirements
  • Vendor Certifications: Vendor certifications (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.) are preferred but not required.
  • Experience: Experience working in a telecommunications environment is preferred but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles is essential.
  • Key Competencies: Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
  • Technical Knowledge: Base knowledge of some of the following technologies: Carrier transport circuit technologies (Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet), Network infrastructure (DNS, IP Subnetting), Dynamic Routing Protocols (BGP, OSPF, RIP, and EIGRP), and Telephony based technologies (TDM, Converged, VOIP, SIP, etc.).