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Network Operations Center Specialist
2 months ago
The Network Operations Center Technician is responsible for monitoring and managing the client's network infrastructure, including SONET, DWDM, IP, and Ethernet networks. This role provides in-depth support for the client's transport network, IP, and Ethernet networks, as well as voice services.
Key Responsibilities:- Monitor and manage edge network devices, performance, and quality across the client network.
- Perform event management and incident management in accordance with established process and procedural guidelines.
- Create and triage trouble tickets, including remote testing.
- Troubleshoot and repair client-provided services, including voice and data services.
- Communicate daily with various departments, carriers, and vendors to discuss and coordinate necessary resources to resolve incidents.
- Perform other duties assigned by the NOC Management team.
- High School Diploma or equivalent required; Associate degree or Bachelor Degree preferred.
- 1-2 years of experience working in a telecommunications environment preferred.
- Vendor certifications preferred but not required.
- Ability to resolve network and customer-initiated incidents quickly and effectively.
- Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
- Analytical mindset that appreciates solving problems.
- Good computer and written/verbal communications skills.