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Network Operations Center Specialist

2 months ago


Kansas City, Missouri, United States 3i People Full time
Job Title: Network Operations Center Technician

The Network Operations Center Technician is responsible for monitoring and managing the client's network infrastructure, including SONET, DWDM, IP, and Ethernet networks. This role provides in-depth support for the client's transport network, IP, and Ethernet networks, as well as voice services.

Key Responsibilities:
  • Monitor and manage edge network devices, performance, and quality across the client network.
  • Perform event management and incident management in accordance with established process and procedural guidelines.
  • Create and triage trouble tickets, including remote testing.
  • Troubleshoot and repair client-provided services, including voice and data services.
  • Communicate daily with various departments, carriers, and vendors to discuss and coordinate necessary resources to resolve incidents.
  • Perform other duties assigned by the NOC Management team.
Qualifications:
  • High School Diploma or equivalent required; Associate degree or Bachelor Degree preferred.
  • 1-2 years of experience working in a telecommunications environment preferred.
  • Vendor certifications preferred but not required.
Key Competencies:
  • Ability to resolve network and customer-initiated incidents quickly and effectively.
  • Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
  • Analytical mindset that appreciates solving problems.
  • Good computer and written/verbal communications skills.