Network Operations Center Technician
4 days ago
Job Title: Network Operations Center Technician
Job Summary: We are seeking a highly skilled Network Operations Center Technician to join our team at TEKsystems. As a Network Operations Center Technician, you will be responsible for providing customer support for Bluebird Network customers, monitoring network elements, and troubleshooting issues in a timely manner.
Key Responsibilities:
- Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages.
- Trouble ticket management and documentation.
- Troubleshooting DWDM, MPLS, and SONET network equipment.
- Read and interpret CLR/DLRs.
- Perform remote resolution of faults through various Network Management Systems (NMS).
- Monitor network performance after maintenance and network/DC changes.
- Work closely with Operations and Engineering to ensure quick circuit activation.
- Provide network assistance to Data Center technicians.
- Correspond with customers with ticket updates and technical support.
Requirements:
- 1 to 3 years' experience working in an NOC environment in the telecommunications industry.
- Familiarity with trouble ticking systems.
- Strong communications skills.
- Fiber optic fundamentals.
- Multi-task and maintain composure.
- Experience performing circuit testing procedures and test equipment.
- Nokia, ADVA, Ekinops, and MRV experience.
- 1 to 3 years in Telecommunications or equivalent Technical Training.
- High school diploma or equivalent.
- Strong customer service skills.
- Knowledge of LAN/WAN technologies.
- DWDM and/or MPLS fundamentals.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
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