Desktop Support Specialist

8 hours ago


Fort Collins, Colorado, United States Slingshot Aerospace Full time
About the Role:

We are seeking a highly skilled Desktop Support Specialist to join our team at Slingshot Aerospace. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our computer systems and applications.

Key Responsibilities:
  • Provide technical support for desktops, laptops, and mobile devices, including troubleshooting and resolving hardware and software issues.
  • Assist with the onboarding and offboarding of new employees, including provisioning hardware and software, and setting up user accounts.
  • Collaborate with the IT team to identify and resolve technical issues, and implement solutions to improve system performance and security.
  • Develop and maintain documentation for IT procedures and policies, and provide training to employees on IT-related topics.
  • Stay up-to-date with the latest technology trends and advancements, and make recommendations for improvements to our IT infrastructure.
Requirements:
  • 2+ years of experience in an IT support role, with a strong background in desktop support and troubleshooting.
  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with Microsoft and Mac OS, as well as other software applications.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • CompTIA A+ or equivalent certification.
Preferred Skills:
  • Experience with Okta or other identity providers.
  • Knowledge of MDM software, such as Mosyle or Intune.
  • Experience with hardware provisioning and procurement.
  • CompTIA Security+ or equivalent certification.

Slingshot Aerospace is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Location: Fort Collins, CO (Hybrid 2-3 days per week in office)

Salary Range: $55,000-$82,000



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