Front of House Leadership Position

2 months ago


Dallas, Texas, United States Chick-fil-A Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to lead our Front of House team. As a key member of our leadership team, you will be responsible for maintaining a positive and productive work environment, ensuring excellent customer service, and driving business results.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Provide coaching and feedback to team members to ensure they meet performance expectations
    • Maintain a positive and respectful work environment
  • Customer Service and Experience
    • Ensure that all customers receive excellent service and have a positive dining experience
    • Address customer complaints and concerns in a professional and timely manner
  • Operations and Logistics
    • Oversee the daily operations of the restaurant, including inventory management, scheduling, and supply chain management
    • Ensure that all restaurant systems and processes are running efficiently and effectively
  • Business Results and Growth
    • Develop and implement strategies to drive sales growth and increase customer loyalty
    • Monitor and analyze sales data to identify trends and areas for improvement
Requirements
  • 3+ years of experience in a leadership role in the food service industry
  • Proven track record of driving business results and improving customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible scheduling and work-life balance


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