Customer Service Representative
6 days ago
Bayonet Plumbing, Heating, and Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via telephone.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Use our computer system to track and gather information, troubleshoot customer issues, and process transactions.
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
- Schedule appointments and field customer questions.
- Address problems and requests by transmitting information or providing solutions.
- Ensure that appropriate actions are taken to resolve customer problems and concerns.
- Enter data in our computer system and maintain logs/records of calls, activities, and other information.
Requirements:
- 1-2 years of call center experience.
- Excellent communication skills, including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills.
- Proficient phone/communication skills.
- Great attention to detail.
- Ability to multitask.
- Must be willing to work on varied evenings and weekends.
Benefits:
- Medical Insurance.
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