Help Desk Specialist

3 days ago


Lowell, Massachusetts, United States Delaware Nation Investments Full time
Job Title: Help Desk Specialist

Delaware Nation Investments is seeking a skilled Help Desk Specialist to provide technical support to our National Park Service employees in the Northeast Region Offices.

Responsibilities:
  • Provide desk-side and telephonic support for desktop hardware, software, and connectivity for staff.
  • Operate and maintain a centralized help desk using a web-based helpdesk system to record all IT support requests.
  • Install, configure, and upgrade hardware, software, and peripheral devices such as printers and scanners.
  • Install and configure office computer equipment as needed, including desktop computers, notebook computers, handheld devices, peripheral devices, components, and other similar IT devices.
  • Utilize Active Directory to modify user accounts, unlock, and reset network accounts as needed.
  • Administer network-based computer security training course completion for new employees as needed.
  • Prepare end-user technical instructions, manuals, and troubleshooting tips as requested.
  • Record and maintain property records for computer equipment (transfer, removals, disposition of IT property) and reconciliation of annual NPS property inventory.
Qualifications:
  • 1+ years of IT support experience.
  • Public Trust clearance or eligibility.
  • A+ or Network+ Certification preferred.
  • Proficiency in Microsoft Office and Windows operating systems.
  • Experience with MS Internet Explorer, Google Chrome, and MS SharePoint.
  • Familiarity with Gmail for Government and Google Apps Suite.
  • Knowledge of webinar client software (Cisco WebEx, GoToMeeting, etc.).

AAP/EEO Statement: Delaware Nation Investments complies with all federal, state, and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.



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