Program Coordinator

2 weeks ago


Bensalem, Pennsylvania, United States LMC-Plasticsource Full time

Key Responsibilities:

Act as the main liaison for client inquiries, orders, and concerns.

Exhibit strong leadership skills and engage effectively with various client levels: Buyers, Engineers, Production Planners, etc.

Possess the ability to interpret or learn to interpret technical drawings and Bills of Materials (BOMs) as necessary for client requirements.

Calculate pricing for clients based on material and fabrication costs aligned with client specifications.

Deliver prompt and professional support to clients through phone, email, or face-to-face interactions.

Resolve client complaints or issues swiftly and effectively, aiming for first-contact resolution.

Maintain weekly communication, or as needed, with management regarding project status, sales opportunities, industry updates, etc.

Ideal Candidate Profile:

  • A strong foundation in and enthusiasm for consultative, relationship-driven customer service.
  • Familiarity with CRM and inventory management software.
  • Experience and knowledge in plastics, distribution, fabrication, and supply chain processes.
  • Exceptional communication abilities.
  • A problem-solving attitude with the capacity to work both independently and collaboratively within a team.
  • A keen desire for personal and professional growth.
  • Socially aware and adaptable to meet client needs.

Employee Benefits:

  • Competitive base salary with uncapped profit-sharing opportunities.
  • Comprehensive medical, dental, vision, and life insurance coverage.
  • Employer-sponsored wellness initiatives.
  • 401K matching contributions.
  • Tuition reimbursement programs.
  • Paid time off and holidays, accruing immediately upon hire.
  • Paid volunteer time, accruing immediately upon hire.
  • Paid maternity and paternity leave.
  • Opportunities for promotion and professional development.


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