Customer Service Representative

5 days ago


Troy, Michigan, United States BELFOR Holdings Full time
Job Summary

At BELFOR Holdings, we're seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Central, you'll play a vital role in mobilizing our field office personnel to respond to disasters and emergencies. Your exceptional customer service skills, attention to detail, and ability to multitask in a fast-paced environment will make you an asset to our team.

Key Responsibilities

• Collect sensitive information from clients to mobilize field office personnel
• Enter information into software systems and transmit it electronically to field offices
• Provide compassionate and supportive responses to clients while dealing with sensitive situations

Requirements

• Availability to work every other weekend and 3 holidays per year
• Reliable transportation
• Proven ability to multitask in a fast-paced office environment
• Demonstrated understanding of customer service principles and practices
• Attention to detail and ability to safeguard sensitive information

What We Offer

• Competitive hourly rate of $20 with shift differential
• Opportunities for professional growth and development
• Comprehensive benefits package, including 401(k), medical, dental, and vision insurance
• Paid holidays and time off

Why Join Us?

At BELFOR Holdings, we're committed to restoring more than just property - we're dedicated to restoring lives. Our team members are a unique breed, committed to providing exceptional customer service and support to those affected by disasters. If you're passionate about making a difference and have a strong customer service background, we encourage you to apply for this exciting opportunity.

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