Customer Service Representative
22 hours ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Associa. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, addressing their concerns, and resolving issues in a timely and professional manner.
Responsibilities:
* Provide top-notch customer service to residents, responding to their inquiries and resolving issues in a prompt and professional manner
* Collaborate with internal teams to resolve complex customer issues and ensure seamless service delivery
* Utilize conflict resolution techniques to de-escalate tense situations and provide solutions that meet customer needs
* Develop and maintain a thorough understanding of Associa's products and services to effectively communicate with customers
* Stay up-to-date on industry trends and best practices to continuously improve customer service delivery
Requirements:
* 13 years of call center, customer service, high call volume, or directly related experience
* Knowledge of general office equipment (copier, fax, phone systems, etc.)
* Knowledge of conflict resolution techniques at a proficient level
* Professional communication skills (phone, interpersonal, written, verbal, etc.)
* Professional customer service skills
* Self-motivated, proactive, detail-oriented, and a team player
* Time management and time-critical prioritization skills
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Associa.
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