Retail Banking Representative

6 days ago


Clackamas, Oregon, United States iQ Credit Union Full time
About the Role

iQ Credit Union is seeking a highly motivated and customer-focused Member Service Representative I to join our team. As a key member of our retail branch environment, you will be responsible for providing exceptional service to our members, responding to inquiries, and resolving problems in a timely and professional manner.

Key Responsibilities
  • Member Service: Respond to member inquiries, resolve problems, and provide solutions in a timely and professional manner.
  • Product Knowledge: Educate members on products and services to improve their financial well-being.
  • Cash Handling: Process deposits, withdrawals, loan payments, and transfers received over the counter, through the mail, in night drop, and by telephone.
  • Branch Activities: Actively participate in branch activities and weekly sales meetings to achieve specific service and sales goals.
  • Compliance: Maintain a complete knowledge of compliance rules and regulations applicable to your position and adhere to standard security procedures.
Requirements
  • Education: High school education or equivalent.
  • Experience: At least one month of similar or related experience.
  • Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and a commitment to providing exceptional customer service.
What We Offer

iQ Credit Union offers a total compensation package that includes competitive pay, comprehensive benefits, and opportunities for growth and development. We value diversity and are committed to creating an inclusive work environment.



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