IT Support Technician

2 weeks ago


Salisbury, Maryland, United States Perdue Farms Full time

Company Overview

Perdue Farms is a renowned family-owned organization in the food and agriculture sector, celebrated for its legacy of trust and innovation. As a leader in Premium Proteins, we are committed to excellence in our operations.

Position Summary

We are seeking an IT Support Specialist to oversee and manage incoming service requests. This role is pivotal in ensuring timely resolution of technical issues, enhancing customer satisfaction, and identifying recurring problems for proactive management. The specialist will also provide essential support for data management and operational tasks.

Key Responsibilities

  1. Manage customer inquiries through the Service Desk, ensuring a professional and efficient response.
  2. Collaborate with IT personnel, user departments, and external vendors to resolve issues.
  3. Utilize the Quality Improvement Process to enhance service delivery.
  4. Communicate effectively regarding service disruptions and escalations.
  5. Monitor ticketing systems and assist in training new team members.
  6. Maintain and update technical documentation and knowledge bases.
  7. Continuously develop technical skills and stay updated on industry advancements.
  8. Assist with hardware and software maintenance, including installations and upgrades.
  9. Ensure a high rate of first contact resolution for technical inquiries.
  10. Undertake additional projects as assigned.

Qualifications

Required:

  • A minimum of one year of experience in a corporate IT environment or progress towards an IT-related degree.
  • Experience with service desk software and PC maintenance.
  • Strong customer service orientation and problem-solving skills.
  • Excellent communication abilities, both verbal and written.
  • Ability to manage multiple tasks effectively and maintain confidentiality.

Preferred:

  • Technical certifications such as A+ or MCP.
  • Basic understanding of telecommunications and networking concepts.

Physical Requirements

  • Ability to lift up to 40 pounds and travel as needed.
  • Capacity to work in various environments, including open office spaces.
  • Ability to communicate effectively via telephone and maintain workstation operations.

Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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