Intake Specialist, Single Family Preservation

3 days ago


Hamtramck, Michigan, United States CHN Housing Partners Full time
Job Title: Intake Specialist, Single Family Preservation

CHN Housing Partners is seeking a highly motivated and detail-oriented Intake Specialist to join our Single Family Preservation team. As an Intake Specialist, you will play a critical role in supporting our home repair and rehab programs by providing exceptional customer service, identifying key eligibility requirements, and prioritizing tasks per program guidelines and regulations.

Key Responsibilities:
  • Provide support to multiple SFP home repair and rehab programs on all aspects of intake duties
  • Identify key eligibility requirements, enter, and monitor proper data systems
  • Prioritize tasks per program guidelines and regulations
  • Enroll qualified clients in leveraged programs and participate in call center responsibilities
  • Communicate status and details-of-program-functions to applicants
Requirements:
  • High school diploma or equivalent required; Associates degree preferred
  • 2+ years of customer service experience; 2+ years in professional office setting
  • Prior experience working with database systems and general office software
  • Excellent written and verbal communication skills; excellent customer service orientation
  • Good working knowledge of MS Office, with ability to learn new software
Why CHN Housing Partners?

We offer a comprehensive benefits package, opportunities for on-the-job training and/or professional development, and a dynamic work environment that values diversity and inclusion. If you are passionate about making a positive impact in the community and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.



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