Bilingual Customer Service Representative
4 days ago
As a Bilingual Customer Service Representative at Florida One Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to engage with clients through dynamic inbound and outbound calls, presenting and explaining a range of insurance products tailored to meet individual needs.
Key Responsibilities:
- Engage with clients through inbound and outbound calls to present and explain insurance products
- Handle inquiries, process applications, and assist with policy changes or renewals
- Update client records in real-time and track sales metrics
- Participate in team meetings to stay up-to-date on new products and strategies
- Document client interactions and prepare for future challenges
Requirements:
- Exceptional communication skills to convey complex insurance concepts clearly and effectively
- Bilingual abilities to connect with a diverse clientele
- Strong problem-solving skills to assess clients' needs and provide tailored solutions
- Empathetic nature to listen actively and address concerns with genuine understanding
- Customer-centric mindset to deliver top-notch service
- Persuasive sales techniques to guide clients confidently in their insurance decisions
- Adaptability and organization to manage multiple tasks and maintain accurate client records
About Florida One Insurance
Florida One Insurance Agency is a leading insurance company committed to delivering exceptional products and services. We take pride in our diverse team, where every member plays a crucial role in ensuring customer satisfaction and success. We work with a wide range of reputable insurance carriers to ensure that you receive the best coverage at the most competitive rates.
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