Bilingual Customer Service Representative

4 days ago


Jacksonville, Florida, United States Florida One Insurance Full time
About the Role

As a Bilingual Customer Service Representative at Florida One Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to engage with clients through dynamic inbound and outbound calls, presenting and explaining a range of insurance products tailored to meet individual needs.

Key Responsibilities:

  • Engage with clients through inbound and outbound calls to present and explain insurance products
  • Handle inquiries, process applications, and assist with policy changes or renewals
  • Update client records in real-time and track sales metrics
  • Participate in team meetings to stay up-to-date on new products and strategies
  • Document client interactions and prepare for future challenges

Requirements:

  • Exceptional communication skills to convey complex insurance concepts clearly and effectively
  • Bilingual abilities to connect with a diverse clientele
  • Strong problem-solving skills to assess clients' needs and provide tailored solutions
  • Empathetic nature to listen actively and address concerns with genuine understanding
  • Customer-centric mindset to deliver top-notch service
  • Persuasive sales techniques to guide clients confidently in their insurance decisions
  • Adaptability and organization to manage multiple tasks and maintain accurate client records

About Florida One Insurance

Florida One Insurance Agency is a leading insurance company committed to delivering exceptional products and services. We take pride in our diverse team, where every member plays a crucial role in ensuring customer satisfaction and success. We work with a wide range of reputable insurance carriers to ensure that you receive the best coverage at the most competitive rates.



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