Customer Service Representative

4 days ago


Jacksonville, Florida, United States TOTE Maritime Full time

Job Summary

TOTE Maritime is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Communicate effectively with customers via phone, email, and in-person to resolve issues and provide information
  • Process and manage customer transactions, including bookings, shipments, and documentation
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues
  • Provide accurate and timely information to customers regarding sailing schedules, equipment availability, and container status
  • Identify and implement process improvements to enhance customer satisfaction and experience

Requirements:

  • Bilingual skills in English and Spanish required
  • High school diploma required; Associate Degree or Bachelor Degree preferred
  • Five or more years of customer service experience, with three years of transportation experience preferred
  • Strong knowledge of Microsoft Excel, Outlook, and accurate data entry
  • Ability to learn new systems and processes within a high-impact, high-volume, and high-demand call center

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

Equal Opportunity Employer: TOTE Maritime is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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