Customer Service Representative

1 day ago


Jacksonville, Florida, United States CareSpot Full time

About the Role:

The Patient Service Coordinator will strive to provide exceptional service while working in a fast-paced, results-driven, healthcare environment. This position's responsibilities consist of handling inbound and outbound calls, including updates for patient addresses and insurance, resubmission of insurance claims, processing patient payments, and processing online patient requests related to billing and payment issues.

Key Responsibilities:

  • Models behaviors related to CareSpot values (Compassion, Authentic, Respect, Empower)
  • Responds to requests for service and assistance and meets commitments in a timely manner
  • Verifies patient insurance eligibility and advises patients of CareSpot's Patient Financial Responsibility policy
  • Responds to patient complaints and provides appropriate resolution regarding billing issues
  • Updates information to patient accounts related to address corrections, changes in insurance, etc.
  • Processes online patient requests related to billing and payment inquiries
  • Verifies patient insurance eligibility and advises patients of CareSpot's Patient Financial Responsibility policy
  • Monitors online registration and confirms receipt of patient registration
  • Provides directions and advises patients of center wait times
  • Responds to requests for medical records, forms, and progress notes
  • Provides updates/information to insurance carriers and employers regarding workers compensation and occupational medicine patients
  • Performs other duties as assigned

Requirements:

  • Education: High School diploma or equivalent
  • Experience: Minimum 1 year customer service experience
  • Additional Knowledge, Skills and Abilities: Knowledge of insurance terminology, bilingual (English/Spanish) preferred, ability to relay information in a positive format, proficient with practice management software and overall knowledge of MS Office, process/detail oriented, intermediate computer skills including knowledge of PC software applications such as Word, Excel, PowerPoint, and Outlook


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