Retail Sales Supervisor

2 weeks ago


Hickory, North Carolina, United States Banners Hallmark Full time


Position Overview: The Sales Operations Leader is tasked with delivering outstanding customer service and exemplifying best practices in sales and service.

Key Responsibilities:

The Sales Operations Leader collaborates with the Store Manager to ensure the store operates smoothly. This role encompasses additional leadership responsibilities, including sharing insights, communicating objectives, and managing daily activities.

Primary Duties Include:
  1. Achieving Sales Goals: The Sales Operations Leader must understand all facets of store performance and metrics. In the absence of the Store Manager, this individual will set targets, drive revenue, and ensure a superior customer experience while executing opening and closing procedures according to company standards. The Sales Operations Leader will support team members through knowledge sharing and coaching, prioritizing customer satisfaction while managing tasks effectively.
  2. Enhancing Customer Engagement: Actively engages with customers to meet their needs by building relationships and sharing product insights. Works in conjunction with store management to enhance the customer experience and expand product knowledge to achieve results.
  3. Operational Standards: Ensures that both the sales floor and stockroom are maintained in a clean, organized manner daily. The Sales Operations Leader will manage store funds and inventory, adhering to procedures and maintaining accurate records. Participates in and leads the processing of shipments and replenishment of stock.
  4. Visual Merchandising: Utilizes company guidelines to make informed merchandising decisions and uphold store standards.
  5. Training and Development: Assists in onboarding new team members by providing training in customer service and operational procedures. Supports the Store Manager in implementing new policies and training initiatives, including technology integration as needed.

Essential Competencies:
  1. Accountability: Holds self and others accountable for meeting commitments.
  2. Effective Communication: Employs various communication methods to ensure clarity in understanding the needs of diverse audiences.
  3. Customer-Centric Approach: Identifies opportunities and develops solutions that align with customer expectations, fostering lasting relationships.
  4. Business Acumen: Applies knowledge of industry trends and market dynamics to support organizational objectives.
  5. Quality Decision-Making: Makes timely and informed decisions that propel the organization forward.
  6. Training Others: Aids store management in executing training programs and development plans for sales personnel.
  7. Resilience: Demonstrates the ability to recover from setbacks and navigate challenging situations.

Qualifications:
  • Preferred: Two or more years of experience in a sales leadership role.
  • Strong leadership, organizational, and planning skills, along with effective management and problem-solving abilities.
  • Technological proficiency is required; experience with computer-based training is advantageous.
  • Flexibility to work varied hours, including holidays, evenings, and weekends.
  • Must exhibit proficiency in all responsibilities and competencies outlined above.


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