Customer Service Representative
2 weeks ago
A leading manufacturer of dental products, Air Techniques, Inc. has been a trusted name in the industry for over 62 years. Our commitment to quality and customer satisfaction has earned us a reputation as a premier provider of dental solutions.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, helping them to find the right products and solutions for their needs.
Key Responsibilities- Manage customer inquiries and requests, including product selection, sample and catalog requests, and order status.
- Work closely with our sales team to ensure seamless communication and support.
- Coordinate consignment and freight requirements for international shipments.
- Provide product information and promotional opportunities to customers.
- Communicate with clients via phone and email, using proper etiquette and professionalism.
- Maintain established performance levels and build rapport with clients to maximize customer loyalty.
- Demonstrate competency in products and services offered by Air Techniques.
- Continuously improve product knowledge and customer service skills.
- Comply with all company policies and procedures.
- Follow up on orders and out-of-stock issues.
- Maintain regular work attendance and punctuality.
- Assist other departments as needed.
- 2 years prior call center environment experience.
- Proficient in English for professional environment, both verbal and written.
- Freight and logistics experience a plus.
- Dental industry or similar customer support experience a plus.
- Ability to work with different types of personalities in a professional, positive manner.
- Clearly communicate and articulate via phone and email.
- Professional attitude in following protocol and guidelines of the company.
- Experience in moderate to high pressured environments.
- Exceptional attention to detail.
- Demonstrated ability of follow up skills.
- The ability to multi-task and closely follow a schedule.
- Efficient in Microsoft office programs, i.e., Excel.
High School Diploma or equivalent required.
Compensation$20.00- $25.00 per hour. Please note that the actual compensation may vary based on geographic location, work experience, education, and/or skill level.
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