Customer Service Representative

4 days ago


Melville, New York, United States EPIC Insurance Brokers & Consultants Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EPIC Insurance Brokers & Consultants. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

**Key Responsibilities:**

  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Provide proactive solutions and recommend appropriate products to clients.
  • Document all verbal communications with clients and carriers in a prompt manner.
  • Assist with the solicitation of new accounts and the retention of existing accounts.
  • Develop a strong working knowledge of carrier websites and utilize the sites to secure accurate and timely information for our clients.
  • Remarket accounts according to agency guidelines.
  • Assume ownership of customer concerns and feedback until successful resolution.
  • Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.
  • Work as a team and contribute to the team effort by openly sharing insurance knowledge.
  • Become a student of the business and seek insurance knowledge through training and education.

**Requirements:**

  • College graduate with some prior work experience.
  • Excellent organizational and time management skills.
  • Strong customer service focus and communication skills.
  • Excellent diplomacy skills and ability to resolve issues.
  • Independent user of technology.

**About Us:**

EPIC Insurance Brokers & Consultants is a leading insurance brokerage firm that provides a wide range of insurance and risk management services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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