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Family Services Coordinator

2 months ago

Charleston, West Virginia, United States City of Roanoke, Virginia Full time
About the Position:

Job Summary:

The City of Roanoke, Virginia is seeking a highly skilled Family Services Specialist to join our team. As a key member of our Child Care division, you will be responsible for providing exceptional support to families in need of child care services.

Key Responsibilities:

  • Evaluate customer needs for child care services and develop personalized plans to meet their requirements.
  • Collaborate with child care vendors to ensure high-quality services are provided to families.
  • Manage electronic case files and maintain accurate records of client interactions.
  • Participate in multi-disciplinary teams to address complex family situations and provide support services.
  • Share a 24-hour on-call rotation for emergency situations.

Requirements:

  • Bachelor's degree in a Human Services field or equivalent combination of education and experience.
  • Valid driver's permit issued by the Commonwealth of Virginia.
  • Ability to communicate effectively with diverse populations and provide culturally sensitive services.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.

Working Environment:

The City of Roanoke, Virginia is an Equal Employment Opportunity/AA/M/F/Disability Employer. We are committed to creating a diverse and inclusive work environment that values open communication and collaboration.

Physical Demands:

The physical demands of this role include regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and lift objects of light weight up to 30 pounds.