Director of Multi-Family Operations
1 day ago
We are seeking an experienced Director of Multi-Family Operations to lead leasing operations across multiple residential properties. As part of our expansion into the Charleston leasing market, this is a key role for a leader who can drive occupancy success while delivering an exceptional tenant experience.
Key Responsibilities:- Strategic Leadership: Develop and implement leasing strategies to meet occupancy and revenue goals, analyze market trends, and refine approaches across properties.
- Operations Set Up & Management: Lead the launch of the leasing division and launch operations of The Fenland, setting up systems, staffing, and managing the lease-up process. Oversee property management software integration.
- Collaboration: Partner with development and marketing teams to align leasing goals, contribute to design considerations, and drive promotional campaigns.
- Financial Oversight: Manage leasing budgets, financial projections, and investor reporting while leveraging data analytics for strategic decisions.
- Team Development: Recruit, train, and lead leasing agents, fostering a culture of accountability and service excellence.
- Customer Experience: Enhance tenant satisfaction through proactive communication, prompt issue resolution, and strong community relations.
- Education: Bachelor's degree in Business, Real Estate, or related field; Property management certification (e.g., CAM, CPM) required; Real estate license preferred.
- Experience: 5+ years in multi-family leasing with 3+ years in a leadership role. Proven track record of successfully launching and managing leasing operations, including property management software implementation.
- Skills: Strong leadership, negotiation, and team-building skills. Excellent communication, customer service, and organizational abilities. Proficiency in Microsoft Office.
- Comprehensive Health, Dental, Vision, Accident, Life, and Pet Insurance
- 401(K) with discretionary Employer Match
- Unlimited Time Off, Paid Sick Time, Volunteer Time
- Sabbatical Program
- Career Development Opportunities
- Employee Assistance Program
We are a hospitality services company built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
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