Senior Retirement Benefits Specialist

1 week ago

Bothell, Washington, United States Zenith American Full time

Title: Retirement Benefits Processor, Sr Department: Pension

Union: UFCW 3000 Bothell Grade: 8

FLSA: Non-exempt Hours per week: 40


Position Overview

The Retirement Benefits Processor, Sr is responsible for executing complex technical and administrative tasks related to the assessment and validation of retirement benefit inquiries and applications, ensuring compliance with organizational policies, regulatory standards, and plan specifications.

“Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.”


Key Responsibilities
  • Handles retirement benefit applications; ensures the precision of information, investigates past service records, related credits, and insurance deductions.
  • Addresses inquiries from participants, beneficiaries, and union representatives concerning retirement benefits.
  • Evaluates benefit eligibility and solicits required documentation from unions, employers, and the Social Security Administration to facilitate processing.
  • Drafts and sends correspondence to participants, beneficiaries, employers, and others regarding general account details, retirement benefit history, and monthly retirement payouts.
  • Conducts data entry and corrections to maintain accurate member information.
  • Updates retirement information in relevant information systems.
  • Processes Qualified Domestic Relations Orders (QDROs).
  • Prepares balance and run checks; reviews and resolves outstanding checks; recovers overpayments.
  • Examines retirement benefit exception lists for benefit suspensions and recalculations.
  • Generates committee reports, board reports, and monthly statistical summaries.
  • Addresses escalated issues.
  • Assists in the production and distribution of Annual Benefit Statements.
  • Contributes to special projects as requested by management.
  • Performs additional duties as assigned.
Minimum Qualifications
  • High school diploma or GED.
  • Two years of experience in processing retirement benefits.
  • Strong sense of integrity and commitment to customer satisfaction.
  • Ability to read, analyze, and interpret general business documents, technical procedures, benefit plans, and regulations.
  • Excellent verbal and written communication skills.
  • Strong understanding of discretion and appropriate handling of sensitive information.
  • Effective organizational skills with attention to detail.
  • Ability to perform calculations involving discounts, interest, proportions, and percentages.
  • Proficiency in computer applications, including MS Office tools.

Preferred Qualifications
  • Bilingual in English and Spanish, depending on location needs.
  • Previous experience in retirement plan administration.
  • Experience with third-party administration.

*This job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice.


Working Conditions/Physical Effort
  • Extended periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds occasionally.
Disability Accommodation

In accordance with the Americans with Disabilities Act (ADA) and other applicable federal and state laws, Zenith American Solutions is committed to providing reasonable accommodations when requested by qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship. This policy applies to all aspects of employment, including the application process.


Benefits:

Health Insurance, Flexible Spending Account, Life Insurance / AD&D, Short Term & Long Term Disability, Employee Assistance Program, Pension Plan, 401(k) Plan, Voluntary Supplemental Plans, Paid Time Off, and Holidays offered.

Internals to Apply:

If you meet the minimum qualifications and are interested in applying for this position, please submit an application.

* Zenith American Solutions is an Equal Opportunity Employer. Zenith does not discriminate on the basis of race, religion, color, sex, physical or mental disability, gender identity, sexual orientation, age, national origin, pregnancy, status as a parent, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.

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