National Customer Support Representative

2 weeks ago


Denton, Texas, United States ESAB Group, Inc. Full time

Job Overview

The Strategic Customer Service Specialist is responsible for fostering enduring and trustworthy relationships with clients by providing comprehensive customer support. This role ensures diligent follow-up and resolution of customer inquiries, aiming to deliver an exceptional experience for both internal and external stakeholders.

Key Responsibilities

  • Build and maintain positive relationships with current clients through effective problem-solving and efficient service delivery.
  • Act as the primary contact for key accounts; enhance job knowledge through training and maintain professional relationships with the sales team and other internal departments.
  • Serve as a liaison among customers, sales, and the organization.
  • Strive to exceed customer expectations by thoroughly investigating, analyzing, and resolving outstanding issues to ensure satisfaction.
  • Exhibit strong analytical skills to swiftly identify problems and implement effective solutions.
  • Demonstrate the ability to manage challenging or unforeseen circumstances.
  • Skillfully gather and analyze customer information.
  • Effectively manage multiple projects while maintaining a keen attention to detail.
  • Handle a high volume of incoming calls while providing outstanding customer care, showcasing attentiveness and urgency.
  • Respond to inquiries regarding order status, quotes, deliveries, returns, and product warranties, supporting accounts comprehensively.
  • Document customer interactions, issues, escalations, and call logs using the CRM system and perform order processing and inventory lookups.
  • Resolve issues by identifying customer concerns, determining the root cause, selecting the best solution, and ensuring follow-up for resolution.
  • Engage customers proactively to gather accurate information.
  • Analyze reports to support team KPIs while proactively addressing issues.
  • Take ownership of individual performance and meet call center quality metrics.
  • Maintain a thorough understanding of systems and processes.
  • Provide timely feedback to management regarding escalated issues, service failures, or customer concerns.
  • Ensure compliance with all departmental processes in accordance with ISO 9001 standards.

Qualifications

Language Skills: Proficient in English.

Education: Bachelor's Degree in Business Administration preferred; high school diploma or equivalent required.

Technical Skills: Proficient in phone handling, both inbound and outbound calls. Must demonstrate responsiveness and urgency in customer interactions. Ability to work assigned shifts. Basic understanding of mathematical concepts related to inventory, pricing, and credits. Experience with SAP and CRM systems is preferred; familiarity with Cisco phone systems is a plus.

Experience: Minimum of 5 years in customer service.

Mobility & Travel: No travel required.

The ESAB Group Inc. is an equal opportunity employer. We celebrate diversity and do not discriminate based on any protected characteristics.



  • Denton, Texas, United States Select Medical Full time

    Position OverviewWe are seeking a dedicated and detail-oriented individual to join our team as a Patient Service Specialist. This role is essential in ensuring smooth operations within our healthcare facility.Key ResponsibilitiesPatient Check-In and Check-Out: Efficiently manage the check-in and check-out processes for patients.Insurance Verification:...


  • Denton, Texas, United States TravelCenters of America Full time

    Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at TravelCenters of America. As a Fast Food Crew Member, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide courteous and efficient service to customers in a...


  • Denton, Texas, United States Massage Envy Franchising, LLC Full time

    Position OverviewAre you passionate about assisting others?Do you excel in sales and customer service, and wish to leverage your skills for a positive impact? If so, we invite you to consider a role with Massage Envy, a leader in accessible massage and skincare. As a sales and customer service representative at our franchised location, you will become part...


  • Denton, Texas, United States PSG Global Solutions Careers Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at PSG Global Solutions Careers. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and provide detailed information...


  • Denton, Texas, United States DATCU Full time

    About DATCUDATCU is a not-for-profit financial institution that has been serving the community since 1936. We are committed to helping our members achieve their financial goals and providing a positive work environment for our employees.Average Day on the JobAs a Call Center Representative, you will be interacting with our members via phone on a daily basis....


  • Denton, Texas, United States University of North Texas System Full time

    About the RoleThe University of North Texas System is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant in the Registrar's Office. This role is responsible for providing exceptional support services to faculty, staff, students, and other constituents in various areas, including academic programs, degree...


  • Denton, Texas, United States ESAB Group, Inc. Full time

    Job Overview The Strategic Customer Support Specialist is responsible for fostering enduring, trustworthy relationships with our clientele by providing comprehensive customer assistance. This role is pivotal in ensuring thorough follow-up and resolution of customer inquiries, ultimately delivering an exceptional experience for both internal and external...


  • Denton, Texas, United States HomeTeam Pest Defense Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that drive customer satisfaction and loyalty.Key ResponsibilitiesProvide timely and effective...


  • Denton, Texas, United States Ricardo Sempertegui - State Farm Agent Full time

    Job DescriptionPosition OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Staff Assistant at Ricardo Sempertegui - State Farm Agent. As a Staff Assistant, you will play a critical role in helping our customers achieve their insurance and financial goals.Key Responsibilities:Establish and maintain strong...


  • Denton, Texas, United States ESAB Group, Inc. Full time

    The Customer Care Associate will maintain long-term, trusting relationships with our customers by offering end-to-end customer support. The CCA ensures proper follow-up and follow-through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.**Key Responsibilities**• Maintain...


  • Denton, Texas, United States US Trinity Aviation Full time

    Position Overview:US Trinity Aviation is seeking a dedicated individual to join our Customer Service team. The primary responsibilities include:- Welcoming clients with a friendly demeanor, enthusiasm, and professionalism.- Effectively communicating with customers and team members through various channels including face-to-face interactions, phone calls, and...


  • Denton, Texas, United States T-Mobile (MobileOne, LLC) Full time

    Job SummaryT-Mobile is seeking a highly motivated and customer-focused Retail Sales Representative to join our team. As a Retail Sales Representative, you will be responsible for providing an exceptional customer experience, building relationships with customers, and selling T-Mobile products and services.Key ResponsibilitiesCustomer Service and...


  • Denton, Texas, United States Massage Envy Franchising, LLC Full time

    Position OverviewAre you passionate about providing exceptional service to others?Do you excel in sales and customer engagement, and wish to leverage your skills for a positive impact? If so, we invite you to explore an opportunity with Massage Envy Franchising, LLC. As a leader in accessible massage and skincare, we are seeking a dedicated sales and...


  • Denton, Texas, United States HomeTeam Pest Defense Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesProvide timely and effective responses to...


  • Denton, Texas, United States PointBank Full time

    About the Role:We are seeking a highly motivated and customer-focused Part-time Bank Teller to join our team at PointBank. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting and selling bank products and services, and ensuring the smooth operation of our branch.Key Responsibilities:Provide...


  • Denton, Texas, United States RIDENOW POWERSPORTS Full time

    Job Opportunity at RideNow PowersportsWe are seeking a highly motivated and sales-driven individual to join our team as a Sales Representative at RideNow Powersports.About the Role:As a Sales Representative, you will be responsible for guiding customers through the purchase process, ensuring a stress-free and enjoyable experience.You will be the go-to expert...


  • Denton, Texas, United States Aldi Inc. Full time

    **Job Summary**Aldi Inc. is seeking a highly motivated and detail-oriented Part-Time Sales Associate to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Process customer purchases efficiently and...


  • Denton, Texas, United States Massage Envy Franchising, LLC Full time

    Position OverviewAre you passionate about providing exceptional service to others?Do you excel in sales and customer relations and wish to leverage your skills to make a positive impact? If so, we invite you to consider a role with Massage Envy Franchising, LLC. As a prominent name in accessible massage and skincare, your role as a sales and customer service...


  • Denton, Texas, United States Arrow Exterminators Full time

    Job SummaryArrow Exterminators is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for selling additional services to existing and former customers by phone, as well as providing administrative support to service centers.Key Responsibilities:Sell additional...


  • Denton, Texas, United States D&M Auto Leasing Full time

    About the RoleWe are seeking a highly motivated and ambitious Sales Representative to join our dynamic team at D&M Auto Leasing. As a Sales Representative, you will be responsible for building and maintaining long-term relationships with clients, utilizing consultative selling skills to assist customers in selecting vehicles that meet their needs and...