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Customer Service Representative

2 months ago

Denton, Texas, United States PSG Global Solutions Careers Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at PSG Global Solutions Careers. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and provide detailed information about products and services.
  • Issue Resolution: Handle and resolve customer complaints or issues promptly and effectively.
  • Order Processing: Process orders, returns, and exchanges efficiently.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Technical Support: Provide basic technical support and troubleshooting for customers.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
What We Offer
  • Professional Development: Build real skills that make you more employable.
  • Career Opportunities: Find opportunities that match your skills and interests.
  • Flexibility: Choose the shift that best fits your schedule.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in customer service or a related field is preferred.
  • Skills: Excellent verbal and written communication skills, strong problem-solving abilities, and conflict resolution skills.
  • Computer Skills: Computer experience is a must, with knowledge of email etiquette.
  • Organizational Skills: Good organizational and time management skills.
  • Attention to Detail: High level of accuracy and attention to detail.