Insurance Customer Service Representative

4 weeks ago


Savannah, Georgia, United States evan murphy insurance agency Full time
Job Description

At the Evan Murphy Insurance Agency, we are seeking a highly skilled Insurance Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their inquiries are handled with care and professionalism.


Benefits

Competitive Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off


Responsibilities

Client Interaction: Respond to client inquiries via phone and in-person, providing clear and prompt assistance.

Policy Explanation: Clearly explain insurance products and services to clients, helping them understand their options.

Claims Support: Assist clients in completing claims and guide them through the claims process.

Problem Resolution: Address client concerns and resolve issues efficiently, ensuring a satisfactory experience.

Documentation: Maintain accurate records of client interactions and updates to policies.

Team Collaboration: Work closely with other team members to share insights and improve service quality.


Requirements

Experience: Previous experience in customer service is preferred.

Communication Skills: Strong verbal and written communication skills to effectively assist clients.

Problem-Solving: Ability to address and resolve issues in a constructive manner.

Detail-Oriented: Careful attention to detail in documenting customer interactions.

Team Player: Willingness to collaborate and support fellow team members.

Positive Attitude: A friendly and inviting demeanor that reflects our agency's values.

A PROPERTY AND CASUALTY LICENSE WILL BE REQUIRED BUT CAN BE OBTAINED AFTER HIRE



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