IT Support Specialist

6 days ago


Plano, Texas, United States EPITEC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Epitec. As a key member of our Enterprise Contact Center, you will provide front-line technical support and information to customers on product-related inquiries, issues, and concerns.

Responsibilities
  • Provide responses and/or solutions to customer inquiries concerning problems and concerns of a moderately complex level.
  • Effectively document customer interactions and issues relating to area of responsibility.
  • Distribute additional product/service/policy information to customers.
  • Develop common solutions to problems with team members to maintain required service levels.
  • Maintain the accuracy and availability of customer-related information online.
  • Assist in the promotion of products/services/programs through special program offerings and proactive user contact.
  • Negotiate with customers to provide the proper policy execution and adequate resolution.
Requirements
  • 6+ months experience with customer service/support experience.
  • High comfort level and experience with consumer software applications.
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Ability to work support hours and occasional holidays to support the business.
  • Strong computer and troubleshooting skills.
About Epitec

Epitec is a leading employment agency that places people first. We challenge every part of the employment process to bring the right connections together for the perfect fit. Our team is dedicated to providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.



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