IT Support Specialist

1 week ago


Plano, Texas, United States Intellectt Inc Full time

Position: IT Support Specialist

Company: Intellectt Inc

Overview:

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology systems. Your expertise will help maintain our IT infrastructure and provide exceptional support to our users.

Key Responsibilities:

  • Assist with troubleshooting Windows client operating systems and hardware issues.
  • Provide IT helpdesk support and have a foundational understanding of ITIL and Information Security Management Systems (ISMS).
  • Utilize your knowledge of Microsoft O365, Azure Cloud, Microsoft Endpoint Configuration Manager (MECM), and Data Loss Prevention (DLP) to resolve technical challenges.
  • Employ strong analytical and problem-solving skills to identify and address issues effectively.
  • Demonstrate comprehensive knowledge of computer systems while troubleshooting both hardware and software problems.
  • Break down complex technological processes into clear, step-by-step instructions for users.
  • Exhibit a patient and friendly demeanor, with a strong ability to listen to user concerns.
  • Communicate effectively, both verbally and in writing, to ensure clarity and understanding.
  • Commit to delivering outstanding support services to enhance user satisfaction.

Essential Skills:

  • Proficient in Microsoft Office Suite, MECM, and DLP technologies.
  • Experience working with Office 365.
  • Possess additional IT system support skills to assist with various technical needs.


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