IT Support Specialist
1 week ago
Position: IT Support Specialist
Company: Intellectt Inc
Overview:
As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology systems. Your expertise will help maintain our IT infrastructure and provide exceptional support to our users.
Key Responsibilities:
- Assist with troubleshooting Windows client operating systems and hardware issues.
- Provide IT helpdesk support and have a foundational understanding of ITIL and Information Security Management Systems (ISMS).
- Utilize your knowledge of Microsoft O365, Azure Cloud, Microsoft Endpoint Configuration Manager (MECM), and Data Loss Prevention (DLP) to resolve technical challenges.
- Employ strong analytical and problem-solving skills to identify and address issues effectively.
- Demonstrate comprehensive knowledge of computer systems while troubleshooting both hardware and software problems.
- Break down complex technological processes into clear, step-by-step instructions for users.
- Exhibit a patient and friendly demeanor, with a strong ability to listen to user concerns.
- Communicate effectively, both verbally and in writing, to ensure clarity and understanding.
- Commit to delivering outstanding support services to enhance user satisfaction.
Essential Skills:
- Proficient in Microsoft Office Suite, MECM, and DLP technologies.
- Experience working with Office 365.
- Possess additional IT system support skills to assist with various technical needs.
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