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Site Operations Lead

2 months ago

Springfield, Massachusetts, United States Venu+ Full time
Job Overview

Venu+ is a leading provider of outsourced services to high-traffic retail, leisure, and amusement venues globally. We are seeking a highly skilled and motivated individual to join our team as a Site Operations Lead.

Key Responsibilities:

  • Coordinate event logistics, including setup, breakdown, and execution
  • Monitor and maintain arcade games, locker systems, and mobility equipment to ensure optimal guest experience
  • Lead and train a team of coworkers to deliver exceptional guest service
  • Manage team workflow, delegate tasks, and act as the point of contact in the absence of the location manager
  • Guide and entertain guests, explaining game rules, controls, and strategies
  • Maintain a clean and organized work environment, creating an inviting atmosphere for guests
  • Ensure the redemption center is well-stocked and guide guests through an array of enticing prizes
  • Adhere to all venue policies and procedures to maintain a safe and enjoyable environment for all

Requirements:

  • High school diploma or equivalent
  • Previous experience in an entertainment or hospitality setting is preferred
  • 2-4 years of leadership experience preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving abilities and attention to detail
  • Weekend work availability is a must, with potential for additional hours based on aptitude and park schedule
  • Basic computer skills