Customer Solutions Representative

3 weeks ago


Westborough, Massachusetts, United States Innova Solutions Full time
Customer Solutions Representative

Innova Solutions is seeking a skilled Customer Solutions Representative to join our team. As a key member of our corporate team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide quality customer service and support to clients on a daily basis, including phone interaction, problem resolution, and account transaction processing.
  • Execute all correspondent requisites in a timely and accurate manner, with a deep understanding of the underlying business and specific client needs.
  • Provide product knowledge and technical assistance as necessary, responding to client inquiries and investigating and correcting errors in client accounts and statements.
  • Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Enter information into a computerized database and communicate any problems or issues to management.

Requirements:

  • Ability to perform each essential duty satisfactorily.
  • Excellent communication and problem-solving skills.
  • Strong product knowledge and technical skills.
  • Ability to work in a fast-paced environment and meet deadlines.

About Innova Solutions:

Innova Solutions is a leading provider of innovative solutions to businesses and individuals. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a skilled Customer Solutions Representative to join our team.



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