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Collections Specialist
2 months ago
Rose International is seeking a skilled Collections Representative to join our team. As a Collections Representative, you will be responsible for collecting delinquent accounts in a timely, orderly, and professional manner while following all standardized collections procedures.
Key Responsibilities- Collect delinquent accounts through phone calls, emails, and other communication channels.
- Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.
- Document all collection efforts for each assigned account in accordance with established procedures.
- Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards.
- Order updated credit bureau reports or initiate skip tracing processes in accordance with established standards.
- Initiate extensions on accounts based on written policy guidelines.
- Communicate regularly with collections supervisors on the status of problem accounts in accordance with established standards.
- Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
- Process customers' payments through electronic drafts, if applicable.
- Process account maintenance transactions according to established guidelines.
- Stable work history.
- 2-3 years of recent collections experience in a call center.
- High school diploma or equivalent.
- Call Center experience.
- Auto Collections, Mortgage Collections, or Credit Card Collections (2+ years of collections experience).
- Good verbal and written communication skills.
- Good decision-making and problem-solving skills.
- Good time management and organizational skills.
- Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint.
- Ability to work in a team environment.
- Ability to work flexible schedules, including overtime as needed.
Rose International offers a competitive compensation package, including benefits and opportunities for career growth and development.
