Late Stage Collections Specialist

3 days ago


Tempe, Arizona, United States Adecco US, Inc. Full time
Job Summary

We are seeking a highly skilled and professional Collections Specialist to join our team at Adecco US, Inc. As a key member of our collections team, you will be responsible for collecting delinquent accounts in a timely and professional manner, while following all standardized collections procedures.

Key Responsibilities
  • Meet performance expectations for collection efforts, including a minimum number of calls per day, contact percentage, and promises kept.
  • Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.
  • Document all collection efforts for each assigned account in accordance with established procedures.
  • Communicate collection efforts to branch lenders on assigned accounts, if applicable.
  • Order updated credit bureau reports or initiate skip tracing processes, as needed.
  • Review files from Loan Services, if applicable.
  • Initiate deferrals on accounts based on written policy guidelines.
  • Communicate regularly with collections supervisors on the status of problem accounts.
  • Ensure all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
  • Process customers' payments through electronic draft, if applicable.
  • Process account maintenance transactions according to established guidelines.
Requirements
  • High school diploma or equivalent.
  • Good verbal and written communication skills.
  • Good decision-making and problem-solving skills.
  • Good time management and organizational skills.
  • Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint.
  • Ability to work in a team environment.
  • Ability to work flexible schedules, including overtime as needed.
Desired Skills
  • Previous customer service, collections, or sales experience.
Benefits

Adecco US, Inc. offers a competitive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Adecco US, Inc. is an Equal Opportunity Employer/Veterans/Disabled.



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