Operations Director

4 days ago


Raleigh, North Carolina, United States Jerry Full time

About Jerry

Jerry is redefining how people manage owning a car, one of their most expensive and time-consuming assets.

Our AI-powered app simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs.

We have more than 5 million customers and are just getting started.

Job Description:

As the Director of Contact Center Operations & Strategy at Jerry, you will elevate our customer experience and ensure efficient operations through managing onshore & offshore teams, optimizing workflows, evaluating tools & systems, leveraging automation and GenAI technology.

You will set ambitious goals, drive execution, and maintain a culture of high performance. You will drive improvements along three key metrics: Operational Cost per Customer, Speed of Customer Request Fulfillment, and Customer Satisfaction.

We expect you to have a proven track record of driving team performance indirectly through first-line people managers, experience making improvements to processes and training to increase team efficiency, and a framework for problem-solving and living by first principles.


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