Server Operations Technician I

2 weeks ago


Sacramento, California, United States California Highway Patrol Full time

Job Overview

Under the supervision of the Information Technology Supervisor II, the IT Systems Administrator I plays a crucial role in managing the Department's backup and recovery systems as well as server environments. This position is part of a collaborative team responsible for overseeing both Windows and Linux servers, along with backup and recovery solutions within VMware and Hyper-V frameworks. The IT Systems Administrator I is tasked with the planning, installation, configuration, and maintenance of server infrastructure technologies. Responsibilities include, but are not limited to: server network architecture, storage solutions, operating systems, software tools, and diagnostic applications utilized within the California Highway Patrol (CHP). These systems are vital for ensuring robust application support for the CHP's operations and maintaining public safety within the Technical Services Group.

Work Environment

This role offers the potential for a hybrid telework arrangement following the successful completion of the probationary period for employees who demonstrate the ability to perform essential job functions independently and remotely. Specific telework schedules can be discussed further during the interview process. Please note that telework is available exclusively to California residents.

Additional Requirements

  • A Background Investigation must be successfully completed prior to employment.

Minimum Qualifications Verification

To meet the minimum qualification criteria through education, candidates must provide unofficial transcripts or diplomas for initial assessment. Original diplomas or official, sealed transcripts will be required before the start date. Applicants with foreign educational credentials must submit a third-party evaluation indicating the equivalency of their coursework.

The Statement of Qualifications (SOQ) is essential for demonstrating each applicant's ability to convey information clearly and concisely in writing. Each question must be numbered and addressed in the order presented below. The SOQ should be typed, not exceeding two pages, and formatted in 12-point Arial font.

  1. Describe your experience managing both physical and virtual servers as a system administrator. Outline the troubleshooting steps for a common server issue, such as disk space or network connectivity problems.
  2. Explain the process you follow to troubleshoot technical issues encountered with a server.
  3. Share one or two experiences of working collaboratively on server projects. Discuss how you communicated effectively, resolved conflicts, and achieved teamwork.


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