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BytaNation Field Technician

2 months ago

Sacramento, California, United States Bytagig Full time

About Bytagig: We are a cutting-edge IT solutions company seeking a skilled Field Technician contractor to contribute to our dynamic team.

Job Summary:

We are looking for a highly skilled and experienced IT professional to join our BytaNation Program as a Field Technician. The ideal candidate will have a strong background in onsite IT support, networking equipment installations, and server management.

Responsibilities:

  1. Onsite IT Support:
  • Respond promptly to onsite service requests within a 2-hour radius.
  • Conduct installations, upgrades, and troubleshooting of networking equipment.
Hardware Maintenance:
  • Install, configure, and maintain computer hardware components.
  • Perform comprehensive hardware diagnostics to identify and resolve issues.
Networking:
  • Set up and configure networking infrastructure for optimal performance and security.
  • Troubleshoot network connectivity issues and implement effective solutions.
Server Management:
  • Install, configure, and maintain servers to meet client specifications.
  • Conduct routine server maintenance and updates.
Documentation:
  • Maintain accurate documentation of onsite activities, configurations, and troubleshooting procedures.
  • Provide detailed reports to the IT team regarding service calls and resolutions.
Customer Communication:
  • Communicate effectively with clients to understand IT requirements and provide clear explanations of technical issues and solutions.
  • Ensure customer satisfaction through exceptional service delivery.
Collaboration:
  • Collaborate with IT professionals and teams to address complex issues and implement robust solutions.
  • Participate actively in team meetings, contributing valuable insights to enhance overall IT support processes.

Qualifications:

  1. Education and Certifications:
  • Degree in Information Technology, Computer Science, or related field preferred.
  • Relevant certifications, such as CompTIA A+ Network or CCNA, advantageous.
Experience:
  • Proven experience in onsite IT support, including networking equipment, hardware installations, and server management.
  • Familiarity with various operating systems and software applications.
Skills:
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a team environment.
Availability:
  • Must be available during regular business hours for onsite support within a 2-hour radius.

How to Apply:

If you are enthusiastic about this opportunity, please complete the candidate application form. Additionally, please upload your resume and a brief video introduction elaborating on why you believe you are the ideal candidate for this role.

Please note: This is a contractor role with no set minimum commitment. You are also eligible to join our BonusGig referral program for increased rewards. If a full-time position opens up, we will prioritize those already part of our BytaNation program.

We welcome applications from candidates of all backgrounds.